Our Customer Service Charter

What Can You Expect From Us:
Clacton Shopping Village is committed to providing a high standard of customer service that will be timely, accurate and accountable, and responsive to customer needs.

When you come into contact with a member of Clacton Shopping Village Staff, we will:

• Greet you politely and identify ourselves by name
• Be calm and patient
• Deal with your questions promptly
• Treat you with respect and courtesy
• Listen carefully to you, so that we may understand and respond to your needs appropriately
• Communicate in a clear and concise manner, and know when to speak and when to listen