Contact US

Please feel free to contact us with any queries you may have regarding Clacton Shopping Village, our stores, facilities or up and coming events. We look forward to hearing from you.

Contact us:

Clacton Shopping Village
Stephenson Road West
Clacton-on-Sea
Essex
CO15 4TL

T: 01255 479595

E: info@clactonfactoryoutlet.com

 

 

MARKETING AND MEDIA ENQUIRIES:

Dark Matter PR

E: marketing@darkmatterpr.com

Our Customer Service Charter

What Can You Expect From Us:
Clacton Shopping Village is committed to providing a high standard of customer service that will be timely, accurate and accountable, and responsive to customer needs.

When you come into contact with a member of Clacton Factory Outlet Staff, we will:

  • Greet you politely and identify ourselves by name
  • Be calm and patient
  • Deal with your questions promptly
  • Treat you with respect and courtesy
  • Listen carefully to you, so that we may understand and respond to your needs appropriately
  • Communicate in a clear and concise manner, and know when to speak and when to listen